Here’s how to place an order:
- Browse the Q2 Dumplings website.
- Select the products you want to buy.
- Click Add to Cart.
- After confirming your selections, click Checkout.
- Enter a coupon code if you have one.
- Enter or check that your shipping address is correct.
- Choose your preferred payment method: Apple Pay, Google Pay, Visa, Mastercard, Alipay, or WeChat Pay.
Can I remove items from my order?
Once you’ve completed checkout, the order cannot be changed. If needed, you can email us at enquiry@q2dumplings.com to contact us.
What happens when a product is out of stock?
We regularly replenish our most popular items.
Simply visit the product page of your favorite item and click the “Notify When Restocked” button at the bottom of the page, leaving your name and email address. Once the product is restocked, you will receive an immediate notification via email.
Alternatively, you can send feedback via email to enquiry@q2dumplings.com to inform us of which products you would like us to restock.
What should I do if I receive incorrect or defective items?
If you unfortunately receive incorrect or defective items, please refer to our “Delivery and Returns” policy and contact us via email at enquiry@q2dumplings.com for assistance.
How should I make a payment?
We accept the following payment methods – Apple Pay, Google Pay, Visa, Mastercard, Alipay, and WeChat Pay.
